All Videos
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Costa Serena India Sailing
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Costa Toscana Ship Tour
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Deepti Bhatnagar on Costa Neo Riviera Cruise-Mediterranean Cruise
POPULAR CRUISING DESTINATIONS
THE CRUISE EXPERIENCE
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ENTERTAINMENT
From parties at the pool during the day, to theme evenings, acrobats at the theatre, dance, jacuzzis, golf, whatever your mood, entertainment on a cruise ship, is always guaranteed.
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FOOD
You always enjoy full board on board a cruise. Meals by the pool and mouth watering dinners at the restaurant: every day you have the choice of a relaxed bite to eat at the buffet, or a more traditional dinner in the main restaurant catering to to a variety of tastes and dietary preferences.
SPORT
Use the ship's special areas and facilities: gym, multi-sport pitches, jogging track, all these included in the price of the cruise.
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SPA
Discover the gentle sound of water in the wellness centre spa, where your own body resounds with the pleasure of the treatments that are pampering it.
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ALL INCLUSIVE VACATION
Cruises offer an all inclusive package, from a variety of food, entertainment and port calls all included and at a great price
KIDS ACTIVITIES
Cruises offers entertainment for all ages. A fun-filled and friendly space designed for the youngest children, while older brothers and sisters can make new friends by taking part in the sporting competitions and pool parties. And what do the parents get? Peace of mind thanks to our experienced, attentive staff who are with the children throughout the day.
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What destinations can one cruise to?One can cruise in destinations across the globe, be it in Asia, Europe, Australia/New Zealand, the Bahamas, Bermuda, Canada/New England, the Caribbean, Alaska, Hawaii, Mexico, the Pacific Northwest, Panama Canal, South America, and Transatlantic. Check with our Team for cruise calendar for more information on the destinations.
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Is a cruise vacation affordable?A cruise vacation is highly affordable! You get cruise accommodation, all meals, inclusive activities and entertainment show included in the price you pay. The extra you spend maybe on your alcoholic and beverage purchases, on your shore excursions, duty-free Shopping onboard and ofcourse for any personal extras.
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Anniversary Celebration onboard?Celebrating a birthday, a wedding anniversary or honeymoon aboard the ship is a truly unique opportunity. You can buy special packages with cakes and other items directly on board.
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Can a disabled person go on a Cruise?In order to ensure that disabled people can enjoy a wonderful cruise holiday, any information regarding special requirements must be supplied at the time of booking. Disabled person is required to travel with an accompanying person or their own wheelchair. A limited number of wheelchairs is available on ships for any emergencies. Most ships have a number of dedicated and fully equipped cabins which are free of architectural barriers.
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What are the different types of accommodation/stay available on board?There are normally four types of cabins on board ships: Inside cabins that are comfortable with no view. Oceanview cabins are cabins that that have fixed window that cannot be opened, but provides you with a sea view. Balcony cabins are cabins that have a balcony attached to the cabin. Suites cabins are little larger areas with bedroom, sitting space with panorama windows or balcony attached. All the cabins are very comfortable and well furnished, equipped with television, private bath and shower and hair dryer.
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How much luggage can I bring?To help you plan, we suggest you limit your luggage to a maximum of one bag per person, if traveling on cruises of 3-5 days duration, and no more than two bags per person, for cruises of 6 days or longer. In addition, you must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling. Airline Luggage Restrictions If traveling by air, guests are encouraged to contact the airlines directly to determine luggage restrictions and fees.
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Will I feel bored on the ship?Your cruise ship is a floating resort and with so many things to do and explore, it will probably take you a couple of days to get familiar with your surroundings. From parties at the pool during the day, to theme evenings, acrobats at the theatre, dance, jacuzzis, golf, whatever your mood, entertainment on a cruise ship, is always guaranteed.
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What do I do once I have Boarded?When boarding, check your cabin number on your cruise ticket. You can go there directly. You will find your key on the bed when you arrive. Your luggage will be delivered to your cabin as soon as possible.
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Which language are spoken onboard?Crew and guests come from all over the world and one of the reasons ships are so special is the international atmosphere that reigns on board. You will have no difficulty communicating with staff. Even the entertainment and shows are designed for an international audience: music, dance and mimes: the official language is the music! On land, you can choose in which language to participate in our exclusive excursions.
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Is there entertainment for children?For children over three years who are toilet-trained (do not require nappies) there are several entertaining activities available for the duration of the cruise. Simply register your children when boarding and you’ll receive a detailed programme of activities dedicated to them. Activities may vary according to the season, the ship and the number of people involved. Entertainment is generally not provided for children under three years of age.
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Who do I contact If I Need?On every hip you will find the Hospitality Office open 24 hours a day providing information and all the assistance one might need.
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What Kind of clothes Should I bring on a Cruise?You are free to wear what you want on a cruise: the atmosphere is informal and casual. Garments must however be suitable for the environments, season, destination and occasion: more formal for the gala dinner, more comfortable and casual for day time and excursions. A jacket or shawl are always recommended.
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What are the Luggage tags for?The luggage tags are used when boarding to allow the identification and delivery of your baggage to your cabin. On board, at the end of the cruise, you will receive your tags indicating your priority, to facilitate disembarkation. Please note that it is mandatory to attach the tags to your baggage.
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How does one know about the activities onboard while cruising?The Cruise Daily Newsletter printed every day and handed in the cabin or is available in soft copy . It will contain details of activities planned for the next day, restaurant opening times, news about the port of call, the excursions available and lots of other useful information you may need.
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Can people contact me while I’m on board?Thanks to agreements with different trading partners, satellite mobile radio coverage is available on all ships in the fleet that allows customers of the main mobile phone operators to send and receive calls and text messages, and also use data services offshore. Your subscription must be enabled for international roaming. Rates are determined by your operator depending on your service plan, please contact them for more information. If we sail near the coast, your phone may connect to a terrestrial operator, in which case you will receive a text message stating the costs that will be incurred. On board you can make calls from your cabin using the satellite phone.
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How do I pay onboard?On board, each Adult Guest will receive a personal Card and all expenditure will be charged directly to the relevant cabin account. Cruise will issue a receipt for each purchase, which must be signed by the guest. At the end of the cruise and before landing, you will receive a final bill showing all the purchases made on board. The Card is already activated on delivery and will automatically charge your purchases to the cabin account. However, within 48 hours of boarding you must register your personal credit card (Visa, Mastercard and American Express) or your debit card to ensure that costs charged to the card are covered. Alternatively, you can pay a cash deposit of €150/dollars per person (it may be necessary to supplement this sum later if the expenses incurred exceed the deposit). The Card may be temporarily disabled in the first 48 hours if the costs exceed 200 euros/dollars (if not covered by a cash deposit or a registered credit/debit card).
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Smoking allowed on board?Smoking – cigarettes, cigars and pipes – is forbidden in all public areas of the ship except the areas marked as "Cigar Lounge". Electronic cigarettes may only be used in the cabins and in the areas marked as "Cigar Lounge". In some public areas, smoking is allowed only in designated outdoor Smoking Points equipped with ashtrays. Smoking is not allowed in cabins. In order to avoid a fire hazard, it is very important to always extinguish and dispose of cigarettes in the appropriate ashtrays and never throw them from the ship when still alight.
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Is there a casino onboard?You will find a Casino with slot machines, roulette and gambling tables on all Costa ships. Access is restricted to adults and opening times are limited to when the ship is sailing. Bets can be placed in the on-board currency (subject to the legal limit of €999.99). If you play using the Costa Card, the daily limit on bets will be €500 if you registered your Credit Card and €100 if you made the deposit in cash.
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Where can I buy excursion on board?In your cabin you will find the Tour Magazine with information on the excursions available in each port. Trip Office staff will always be available to give advice and make bookings during the opening hours stated in the Logbook. You can also book excursions on board.
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Cruise Offer Medical assistance onboard?Each ship has a modern infirmary on board, open at the times stated in the Logbook, and a 24-hour in-cabin medical service. Primary care provided by doctors and nursing staff is chargeable. Sea sickness pills are available free of charge from the Hospitality Office/Customer Services. Special medical needs must be reported at the time of booking.Guests should be aware that over-the-counter medications are not available for purchase on board. Medication is only available on prescription following a medical examination. We recommend that guests bring all their usual medications with them. Guests can contact the Contact Centre with specific questions about their trip.
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Is Internet browsing possible on board and in the cabin?Every ship in the fleet offers 24-hour satellite Internet access. You can connect to the on-board Wi-Fi with your personal computer, iPad, iPhone, smartphone or using the PCs at the Internet Point. Instructions for gaining access and service costs are available once on board. You can access the Internet with a single device at a time, the cost of the service will be charged directly to your Costa account, you can choose between metered mode (pay per use) or use one of the several prepaid plans available. To access the PCs at the Internet Point, just swipe your Costa Card or follow the instructions to log in manually. Wi-Fi is available in the public areas of the ship and in all cabins. For full details, please visit the "Internet and telephony services" section or contact the Hospitality Office/Customer Services on board.
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How can I find my away around the ship?Ships are easy to find your way around. Simple, intuitive videos are shown on the screens installed in public areas of ships with all the information you need, from finding your cabin to when your baggage will be delivered. There are numerous maps on each floor and you'll also find one showing the main areas of the ship on the pouch containing your cabin key. The most pleasant way to discover all the areas of the ship is however to take a walk around.
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How can I Store my valuable safely?You can store your valuables directly in the cabin. Each cabin is equipped with a safe. In order to avoid blocking the safe, please read the operating instructions carefully and avoid putting electronic devices (cell phones, smartphones) switched on inside because they can interfere with the opening mechanism.
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What will be temperature be like on board?The temperature on board is pleasant, however, it is advisable to bring warmer clothing to cope with sudden changes in temperature between the outside and inside and in enclosed spaces with air conditioning. You can control the temperature individually in your cabin using the thermostat.
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How can I share the experience I’ve just had on a cruise?At the end of each cruise you will be asked to fill out a short online questionnaire. The opinion of our Guests is important to us, and helps us to keep improving. There are many ways of becoming part of the Cruises social media world: find us on Facebook and Instagram or discover the latest news on the official blog.
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Mr. Deepak Tuteja
This was my third time at the Dubai Cruise. I really liked the Costa Firenze.
We were really happy with all the services, food and drinks. The staff were very friendly and the way they took care of us with their hospitality was commendable. They also provided us with special Indian food which wasn't even on the menu. so really liked the hospitality.
Mr. Chetan Khairnar & Group
We recently completed sailing on Costa Firenze on 14th Jan 2021. Due to Covid, people's movement on the cruise was a bit restricted but we still had excellent service. We thoroughly enjoyed ourselves. The food was also very good. Even Indian food was available on request. We booked excursions with cruise only. Had wonderful time. All in all, It's a beautiful ship with excellent staff.
Ms. Sarina
If there is one thing the Italians do brilliantly is celebrations, food & family – just like us Indians!! It is wonderful that Costa is luring Indians to enjoy a holiday, visit places and celebrate – all on the luxuries of a cruise. They have understood that like them, Indians love to travel with a large group of family and friends and will not compromise on food which is why they have made every effort to ensure there is Indian cuisine aplenty on board for vegetarians too.